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Jobs: Counselor, Campus Visits

Date Posted: July 14, 2022

Job #: 21565 (apply here)

Overview

What does the person in this role do? 

This Counselor supports the Campus Visits team in all of their activities, with a particular focus on program management for on campus visit initiatives. Under the direct supervision of the Assistant Director for Campus Visits, this person will exercise supervision over student employees to support on campus programs. The role also includes various financial and administrative duties, public speaking, fall travel locally and nationally, and responsibilities in reading and selection.

How does this role advance the mission and vision of  our office?  

The Campus Visits team often serves to facilitate prospective student’s first impression of MIT, through our On Campus and Virtual program offerings. The person in this role will advance our mission by working to provide accessible and equitable visit opportunities to prospective students of diverse backgrounds in order to demystify MIT and recruit an applicant pool that is talented, diverse, creative and intelligent.

What would make someone a good fit for this role, specifically? 

Someone who is a good fit for this role will have a passion for working with and creating a welcoming and informative environment for visitors of all backgrounds. They will have strong customer service and program management skills, as well as a passion for working with students. This person will be detail oriented and able to manage competing priorities in a busy Welcome Center.  They will be naturally energized by the mission to welcome hundreds of visitors from around the world every day, and helping them connect with —  and not feel alienated or intimidated by —  the expansive mission and community of MIT, whether or not they themselves ever end up applying or attending. 

Where does this role fit in the organizational structure of the office? 

At MIT Admissions, an Admissions Counselor executes a range of tasks in support of critical programs. This position reports to the Assistant Director of Campus Visits on the Customer Service team. 

Characteristic Duties + Responsibilities 

Specific Role Duties + Responsibilities 

  • Support daily admissions visit programs, most especially Information Sessions and Campus Tours which bring over 50,000 visitors to campus in a year. Collaborate with Customer Service Team to ensure smooth execution of daily programming.
  • Exercise supervision over student employees including up to 100 part time student tour guides, and 6 student coordinators. Plan and execute recruiting, training and scheduling programs for these students employees and approve weekly payroll.
  • Coordinate private group visits to MIT from external groups and internal stakeholders. Manage database, communications, and tour guide scheduling for these visits. Collaborate with other members of the MIT Admissions Office.
  • Assist in the development and management of future on campus admissions programs, with a focus on access.

General Admissions Duties + Responsibilities 

  • Read and evaluate approximately 2,000 domestic and international first-year and transfer applications annually, requiring regular evening and weekend work from late October through May. 
  • Participate in the first-year and transfer selection process.
  • Schedule, plan and present numerous regional recruitment information sessions throughout the country, generally requiring 3 to 4 weeks of travel.
  • Other travel requirements include attendance at local and national college fairs, and occasional professional conference participation. 
  • Regularly serve as the designated available Admissions Officer at the Cambridge campus, presenting information sessions and answering questions from visitors.
  • Will be eligible to work a combination of in-office days and remote days each week.

Qualifications, Requirements, Preferences

Qualifications

The fundamental qualifications for an admissions officer include the following: 

  • The ability to read and write quickly, accurately, and well, with keen attention to detail, and the ability to discern pattern from chaos 
  • The capacity to rapidly form a well-supported opinion, and just as rapidly defer to the collective judgment of the committee when situationally appropriate
  • The adaptability to succeed in multiple professional contexts: reading at home alone, discussing cases in committee, and traveling to speak publicly before large audiences
  • The discretion and tact to discuss deeply sensitive matters, and the integrity to be entrusted with extremely important decisions
  • The initiative to work independently with minimal supervision over sustained periods

Certain roles in the office require specific skills, but these are the underlying attributes common to people who tend to enjoy, and do well in, the admissions profession. 

Requirements

A successful applicant will be able to demonstrably meet the following requirements: 

  • A bachelor’s degree (in any field) 
  • Demonstrable ability to support MIT’s goals of access, equity, and inclusion 
  • Strong public speaking and communication skills
  • The ability to work with minimal supervision and exercise good judgment, take initiative, and set priorities
  • The ability to perform regular evening and weekend work during the academic year, and a few (cumulative) weeks of travel by air annually 
  • A driver’s license 

Preferences

The following attributes may be a plus, but are not expected or required: 

  • At least one year of experience working in higher education
  • Proficiency with SLATE (Technolutions)