Upside-Down Letters by Ben Jones
We will get to the bottom of whatever caused this error, that much I can promise you.
To those of you who received your letters printed upside-down on the MIT stationary, I cannot begin to tell you how sorry I am. That is inexcusable and all of us are beside ourselves in embarassment and frustration. We will get to the bottom of whatever caused this error, that much I can promise you.
If you received such a letter, you have every right to be angry with us. I know that it was insulting and made an already-bad letter even worse. I only hope that you can accept our apology and understand that it was wholly unintentional.
Some have remarked that it is a sign that we don’t care. While I understand how one could feel that way, please don’t let something like the automated printing of decision letters override our other efforts to show you – in pretty much every way we can think of – that we really do care. Not that you owe me any favors, but I’m asking anyway.